Privacy Policy for Meticap

Meticap (“we,” “our,” “us”) is committed to protecting your privacy and maintaining the trust of our website visitors and users. This Privacy Policy explains in detail how we collect, use, share, and protect information when you access or interact with https://meticap.com, including our services, products, and communications.

Please read this policy carefully. By accessing or using our website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

We collect information to provide, improve, and personalize your experience, ensure product functionality, and comply with legal obligations. The information we collect falls into two main categories:

1.1 Personal Information

Personal information is information that can identify you directly or indirectly. We may collect:

• Contact Information: Name, email address, phone number, mailing or billing address
• Health-Related Information: Voluntary health information submitted through product inquiries, service requests, or customer support (for example, inquiries about medication adherence)
• Account and Transaction Information: Payment details, shipping addresses, billing information, and order history if you purchase products
• Communication Records: Information you provide through emails, forms, surveys, or customer support interactions

1.2 Non-Personal Information

Non-personal information is collected automatically and does not identify you personally. This includes:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, clicks, navigation paths, and referral URLs
• Cookies, pixels, and other tracking technologies
• Analytics data to monitor website performance and usage trends

2. How We Use Your Information

We use your information for legitimate business purposes and to enhance your experience:

• Provide and manage our products, services, and website functionality
• Respond to inquiries, requests, or customer support needs
• Process orders, payments, and product shipments
• Send communications, updates, newsletters, or promotional messages (with your consent)
• Conduct research, analytics, and website performance monitoring
• Ensure compliance with legal and regulatory requirements
• Improve product design, functionality, and user experience
• Detect, prevent, and address fraud, security incidents, or unauthorized activities

3. Legal Basis for Processing

Where applicable (for users in the European Economic Area), we process personal information based on the following legal grounds:

• Consent: You have provided consent for a specific purpose, such as subscribing to a newsletter or product updates
• Contractual Necessity: Processing is necessary to fulfill a contract with you
• Legal Obligation: Processing is required by law or regulatory authority
• Legitimate Interest: We process data to operate our business, improve our services, and protect users, provided it does not override your rights

4. Sharing Your Information

We respect your privacy and do not sell, trade, or rent personal information. We may share your information in limited circumstances:

4.1 Service Providers

We may share information with trusted third-party vendors that perform services on our behalf, such as:

• Payment processors
• Shipping and delivery providers
• Website analytics and performance tools
• IT, hosting, and maintenance services

These providers are contractually obligated to protect your information and use it solely for the purpose of providing services to Meticap.

4.2 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or government authority.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the business transaction.

5. Cookies and Tracking Technologies

Meticap uses cookies, web beacons, and similar technologies to:

• Enhance website functionality and user experience
• Remember preferences and settings
• Analyze website traffic and performance
• Measure marketing effectiveness

Your Choices: You can disable or manage cookies through your browser settings; however, certain features of the website may not function properly without cookies.

6. Data Security

We implement reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption of sensitive information
• Secure servers and network monitoring
• Access controls for employees and service providers
• Regular security audits

While we strive to protect your information, no electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When information is no longer needed, we securely delete or anonymize it.